Who do we speak with if we have concerns about paying rent? Please email [email protected] and cc [email protected]. Payment plans can be considered where there is a genuine affordability issue and you are exploring all other available options including government grant and loan schemes. As a charity with limited financial reserves ourselves, however, we do encourage you to please regard us as an option of last resort rather than your first port of call – we simply can’t afford to defer everyone’s rent! How can we help?